Refund & Cancellation Policy

• You can cancel a subscription anytime. It stays active until the end of the period you paid for.
• We don’t refund part-used periods, but we always refund duplicate or wrong charges, and charges where our service failed.
• Church setup is refundable until we start the work.
• Support payments are not refundable, except when they were made in error.
• Approved refunds are paid to your original payment method within 7 days of your request.

Supporter and Church Partner plans renew automatically each month or year. You can cancel anytime in Settings → Billing with one click; no email or call is needed. For a church plan, the owner of the church workspace cancels it.

When you cancel, your plan and its tools stay active until the end of the current billing period. After that the plan does not renew and you are not charged again. Your notes, sermons and other content stay in your free account.

Because you keep full access until the end of the period, we do not refund the unused part of a month or year. We will refund you in full if:

• You were charged twice for the same period (a duplicate charge).
• You were charged the wrong amount, or charged after you had cancelled.
• The paid tools were not available to you for a significant part of the period because of a fault on our side, and we could not fix it.

The one-time church setup service is refundable in full if you ask before we start the work (before the first setup call or before we begin preparing your branding and templates). Once the work has started, it is not refundable, unless we cannot deliver the service.

Support payments are voluntary payments towards running and developing LogosAI services, and no extra features are attached. They are not refundable, except when a payment was made in error, for example a duplicate payment or a wrong amount, and you tell us within 7 days.

Email info@jabin.org or use the contact form. Signed-in users can also open a ticket in Support. Please include:

• The email address on your LogosAI account.
• The invoice number or Razorpay payment ID.
• What went wrong.

We aim to reply within 2 working days.

Approved refunds are sent within 7 days of your request to the original payment method (card, UPI, net banking or wallet) through Razorpay. Your bank may take a few more working days to show the money in your account. We cannot refund to a different account or method.

An invoice is issued for every payment. When we refund a payment, fully or in part, we issue a credit note against that invoice, as GST law requires. You can download your invoices in Settings → Billing.

Jabin International Private Limited, Lucknow, Uttar Pradesh, India. Email info@jabin.org. See also our Terms and Privacy Policy.